EnglishNOBI Guides

Email Not Received

Baca dalam Bahasa Indonesia

Please check the following guidelines if you are having difficulty receiving email from us

  1. Make sure that you input the correct email address on your Honest Mining account.
  2. Use the search function in your email client. Look for email coming from no-reply@honestmining.com
  3. Ensure that your email client works normally. You should be able to receive email from other people / client. We recommend Gmail and Outlook.com email client.
  4. Check spam / junk folder in your email client.
  5. Try whitelist no-reply@honestmining.com in your email.

How to Whitelist Honest Mining Email


Step 1 – Log in your Gmail

Step 2 – Go to your Gmail “Settings

Gmail Settings can usually be found on the top right

Step 3 – Go to “Filters and blocked addresses” and click “Create a new filter

Choose Filter and blocked addresses

Step 4 – Add “no-reply@honestmining.com” on the “From” field and hit “Create Filter

Step 5 – Choose “Never send it to Spam” and click “Create Filter


Step 1 – Open your Outlook mailbox.

Step 2 – Select Options from the top right (next to the question mark).

Step 3 – Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.

Step 4 – In the space provided, enter @honestmining.com to whitelist all email from Honest Mining

Step 5 – Select Add to list and select OK